Have you ever noticed how often you start a difficult conversation with the phrase, “ With all due respect”? The words are typically interpreted as a polite disarming formula preceding, and intended to mitigate the effect of, a forthcoming expression of disagreement or criticism. I spent the better part of October having them. Here’s the rub: hard conversations are easier taught than had. You want the answers? Be direct, be specific, prepare for the conversation, watch your language, offer a solution, manage your emotions, be empathetic, and allow the other person to ask questions. Yes, there actually were candidates the client liked more than you.Īnd so, on September 28 th I presented to the Rotman School of Management at the University of Toronto and on November 10 th I will be recording my Zoom webinar-on-demand module for the Legal Education Society of Alberta.
No, you can’t get this search done in two weeks. Mostly, advising clients and candidates of things they may not wish to hear, but need to hear to achieve their desired outcomes. Truth is, we have difficult conversations all the time around here. In both cases I was sought out for being a “subject matter expert on dealing with difficult conversations.” I must just have that face. The first, a virtual talk to a large group of business students and, the second, as part of the development of a web-based training module for lawyers who aspire to be articling Principals. I was recently approached by two different and completely unrelated organizations about assisting them with a presentation on having Hard Conversations.
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